How to protect vulnerable consumers is one of the key issues of our time. The European ideal of a well-informed, observant and circumspect consumer that can reap the benefits of the integrated market made it necessary to recognise the needs of specifically vulnerable consumers. However, while EU strategic papers recognise the personal, situational and socio-economic dimensions of vulnerability, the actual legal instruments either recognise vulnerability in relation to economic exclusion – to ensure the poor have access to essential services – or conceptualise vulnerability as essentially ‘ground-based’ and narrow in scope … (more)
[Jule Mulder, BACL, 14 February 2025]
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