ABSTRACT
The chapter examines developments in artificial intelligence from the point of view of consumer law. First, it offers an overview of various problems consumers might face as a result of a business’s use of AI and explores the ability of existing regulations to combat such threats. Second, it looks at situations where AI is sold as (an element of) a consumer product and points to the relevant legislation. Third, the potential of AI to empower consumers and their organisations is discussed. The goal of the chapter is to provide a broad overview of research directions and literature. It hopes to enable consumer law scholars with a developing interest in AI, as well as AI policy scholars venturing into consumer law, to engage with the most pressing problems at the frontier of research in this area.
Pałka, Przemysław and Jabłonowska, Agnieszka, Consumer Law and Artificial Intelligence (April 2, 2024) in Research Handbook on Law and Artificial Intelligence (Woodrow Barfield and Ugo Pagallo eds) Edward Elgar Publishing (2024).
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