‘Convenience and Trust: Should Online Dispute Resolution become the dominant means of resolving private law claims?’

“Katsh and Rifkin purport that a successful dispute resolution should consider convenience and trust. This post will consider the application of these concepts to Online Dispute Resolution (‘ODR’). ODR is the online equivalent to alternative dispute resolution, that uses technology to resolve disputes between parties …” (more)

[Alice Smith, SLSA Blog, 9 June]

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