Keith Anderson, ‘To Whom Do Victims of Mass-Market Consumer Fraud Complain?’

Utilizing data from surveys of mass-market consumer fraud sponsored by the Federal Trade Commission in 2005, 2011, and 2017, this paper explores whether victims of such mass-market consumer frauds complain to anyone beyond their families and friends about being victimized, and if they do complain, to whom they complain. It also explores whether victims with different demographic characteristics are more or less likely to complain.

In about 45 percent of instances, victims complained to someone beyond their family and friends. This might have been the seller or manufacturer of the fraudulent product of service; a provider of payment services such as a credit card company, a bank or another payment service; a Better Business Bureau; or a government agency. This figure is stable across the three surveys included in this analysis …

Anderson, Keith B, To Whom Do Victims of Mass-Market Consumer Fraud Complain? (May 24, 2021).

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