‘Termination of Online Accounts’

“The literature that examines the questions surrounding the formation of consumer contracts is prodigious: Do consumers read standard form contracts? Are consumer form contracts even readable to begin with? Do firms incorporate unfair and inefficient contract terms by exploiting consumers’ optimism and other behavioral biases? Do firms deliberately inflate transaction costs so to manipulate consumer attention and divert it from the fine print? How legitimate is it to enforce (‘rolling’) terms that are not disclosed to consumers at the time of entering the transactions? …” (more)

[Uri Benoliel and Samuel Becher, ContractsProf Blog, 30 November]

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