‘Smart consumer contracts: The end of civil procedure?’

Today, consumers are provided with a vast array of mandatory consumer rights, ranging from statutory warranty and cancellation rights to claims for compensation in cases of impaired performance. However, the mere existence of these rights is of limited avail for consumers. Legal practice shows that there is a huge difference between having rights and enforcing them, especially in the field of consumer law. Most consumers either do not know their rights or, if they do, shy away from enforcing them … (more)

[Martin Fries, Oxford Business Law Blog, 29 March]

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