ABSTRACT
In Europe as elsewhere, contemporary insurance now involves digitally active players (insurance companies, intermediaries, platforms) and the use of all kinds of technological innovations. Present-day consumers expect a flexible supply of services, including the possibility of selecting products via comparison websites, the ability to enter into, perform and terminate contracts online, and the opportunity of personalising product offers. It is currently unclear whether the progressive digitalisation of insurance products has led to an improvement in the consumer position. Key issues concerning the conclusion of distance insurance contracts, the automation of underwriting, and the fairness of online tools for price determination, need to be re-assessed in order to analyse the consumer protection in the digital insurance market. The general aim of this paper is to examine whether, rather than being protected, current and prospective policyholders of digital insurance are becoming more vulnerable under EU-driven consumer law.
Infantino, Marta and Miscenic, Emilia and Tereszkiewicz, Piotr, Buying Insurance Online: Are European Consumers Protected or Vulnerable? (December 2, 2024), Journal of European Consumer and Market Law, volume 13 (2024) pp 262-269.
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