ABSTRACT
The task for this chapter is to examine how well consumer law is able to adapt to the use of new technologies in consumer-focused applications. Our central thesis is that a methodical approach is needed, comprising several steps and admitting different responses to different technological developments. The context for our discussion will be applications of digital technologies, especially artificial intelligence (AI), in the form of general software applications (‘digital content’) such as computer programmes or ‘apps’ installed on smart phones and tablets, such as ‘digital assistants’, ie, applications which can automate particular tasks for a consumer, especially the automatic conclusion of contracts.
Twigg-Flesner, Christian and Howells, Geraint, Adapting Consumer Law to New Technologies (September 30, 2024). To be published in Roger Brownsword and Larry Di Matteo (eds), The Cambridge Handbook of the Governance of Technology: Discontent, Disconnect and Disruption (due 2025) (forthcoming).
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