Mark Kawakami, ‘Consumers are (Not) Dumb and Weak: An Advertisement for Collaborative Consumer Protection’

“The prevailing notion in the field of consumer protection law is that the consumers are weak vis-à-vis the businesses. Consumers generally lack bargaining power and often do not have sufficient knowledge to determine if they are getting ripped off or what legal remedies they are entitled to when they do (aside from simply returning the item and not forgetting to bring the receipt). This gap in the bargaining powers and the level of knowledge between the two parties can render situations where consumers end up agreeing to terms more favorable to businesses without the ability to actually influence the content of their contracts …” (more)

[Mark Kawakami, MEPLI Blog, 2 November]

First posted 2013-11-03 08:49:32

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